Facilities Incident Notification Process
What's Changing
Facilities has a new process for incident notifications. Incidents are unplanned and urgent events affecting an entire building or larger area. Notifications will be sent around the clock - 24 hours a day, 7 days a week, 365 days a year from a new dedicated email address:
This process applies only to specific incidents and is separate from communications about planned Facilities work, emergency phone call procedures, or Everbridge notices sent from Security. The process will begin right away and will be enacted upon the next incident event.
What Is an Incident?
Incidents are unplanned, urgent situations that may impact:
- Life safety (fire, flood)
- Equipment and service outages affecting research (i.e. fume hoods, nitrogen, deionized water)
- Critical utilities (heating/cooling water, steam, power)
- Elevator entrapments
These events require immediate, transparent communication so the campus community can take appropriate action.
Why We're Making This Change
This improvement supports our commitment to:
- Safety – delivering urgent information as quickly as possible
- Timely notification – communicating when incidents occur, not just during business hours
- Transparency – providing clear, real-time awareness of operational impacts
- Clarity of message – separating urgent incidents from planned work so customers immediately understand the level of concern
By distinguishing incidents from planned activities, we reduce confusion and help the campus quickly recognize when something requires immediate attention.
What You Need to Do
To ensure you receive urgent notifications without delay:
Add [email protected] to your safe-sender list.
Our Commitment to Campus
This process ensures that when an incident occurs, you will:
- Hear from us quickly
- Receive clear and accurate information
- Be able to make informed decisions for your safety and operations
This is a critical step in strengthening trust through reliable, customer-focused emergency communication. When an incident occurs in your building, you will know right away. Call the Facilities Service Center at X4717 or email us at [email protected] with any questions.